After many months and intense planning, development and testing we finally released Southwest Airlines industry's first Groups Automation Self-Service Product Release!
Sr. Product/Project Manager specializing in project recovery and data analytics with 15+ years of experience delivering customer centric products and services to customers globally.
My most recent product deliveries were for Southwest Airlines. As the product/project manager my team delivered the airline industry’s first self-service Groups automated booking application. This product is projected to increase the company's Groups market share by 60%, increase revenue by $360M annually, reduce call handling times by 25%. Reduce call volume by 50%.
My team also delivered Southwest first Interline airline partnerships with an international carrier. These partnerships will allow Southwest to serve new markets without adding additional planes.
Specialize in Project Recovery and Industry Breakthrough Projects | SAFe PM & PMP Certified | Design, Deliver Customer Centric High-Impact Projects with 95% Customer Satisfaction
