Sr. Product/Project Manager specializing in project recovery and data analytics with 15+ years of experience delivering customer centric products and services to customers globally.

My most recent product deliveries were for Southwest Airlines.  As the product/project manager my team delivered the airline industry’s first self-service Groups automated booking application. This product is projected to increase the company's Groups market share by 60%, increase revenue by $360M annually, reduce call handling times by 25%. Reduce call volume by 50%.

My team also delivered Southwest first Interline airline partnerships with an international carrier. These partnerships will allow Southwest to serve new markets without adding additional planes.